Refund policy

Returns and refunds

Every necklace is made to order with the name and birthstone you choose. Because each piece is personalized, we can't accept returns or exchanges if you change your mind, and we can't offer refunds for spelling or birthstone choices that were entered at checkout. Please double-check your personalization before you order.

Damaged, defective or incorrect items

If your necklace arrives damaged, defective, or different from what you ordered, email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or give you a full refund, whichever you prefer. You won't need to pay to send the item back.

Orders that don't arrive

If your order hasn't arrived within 30 days of your shipping confirmation email, contact us and we'll send a replacement or refund you in full.

Changes and cancellations

Each piece goes into production quickly. If you need to change or cancel an order, email us as soon as possible. We can only change or cancel an order if production hasn't started.

How refunds are paid

Approved refunds go back to your original payment method. It can take 5 to 10 business days for the money to show in your account.

Your legal rights

Nothing in this policy affects any rights you have under applicable consumer law.

Contact

Email bornstone@outlook.com or use our contact page.